Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • MS

    “I have been with 5 Boroughs for years now. I never really had to call Heather except for when I refinanced my mortgage and that went great. Heather dealt with my mortgage company and sent them everything they needed to get us refinanced. But just a few weeks ago my tree came down in front of my house and caused a decent amount of damage. Heather answered my call right away and walked me through what needed to be done. She and the entire team at 5 Boroughs where terrific. She sent an adjuster that day to help us recover our loses. 5 Boroughs answers the call when you need them! They are a true 5 star company.

  • WS

    “Heather and her team at 5 Boroughs are the most helpful, caring people. They are always willing to go the extra mile. I’ve been with them for a long time and couldn’t be happier with the service. I recommend them to everyone for your insurance needs.

  • OG

    “We switched to 5boroughs Insurance and have been extremely satisfied!! Heather and staff are very helpful and provide us with fast service. 5boroughs helped us save thousands off of several business policies. Highly recommended!! Thank you Heather!

  • SB

    “Heather and her staff at 5 Boroughs are the best of the best! Beyond being very responsive with emails and phone calls, it’s evident that their #1 concern is your safety. Heather has helped us through adding new cars, policy updates, and claims. She has always worked at lightning speed to get paperwork processed and to get us just what we need when we need it.

  • TA

    “I have been a repeat customer because they offer the BEST customer service. They always respond quickly and get me the best rates possible! Top notch brokers!!! Highly recommend

  • JY

    “I am the treasurer of a small co-op in Brooklyn, and we have had a great experience with 5Boroughs. They found us a very good insurance policy at a lower price than we expected, and have been friendly and very quick to respond whenever we have had an inquiry. I especially appreciated their help when we received an urgent request from our mortgage company for information about our policy and needed help from 5boroughs to respond. Although the request came during the last holiday week of December when most offices are closed, Heather responded to our request for help within hours, or maybe even minutes, in plenty of time to solve the problem. I recommend them enthusiastically!

  • PY

    “I’ve been with 5Boroughs for many years. Courteous and prompt service is what they represent. Would highly recommend them and looking forward to many more years of good service. Thanks Tom and Heather for all your help through the years and always looking out for my best interest.

  • MG

    “The go to agency for insurance! Hard working, knowledgeable and courteous staff. Thomas and Heather worked hard to get me the right policy at a great price.

  • BA

    “I love ❤️ 5 boroughs insurance. I have been with them for the past 5 years and I couldn’t be more happy and pleased with their services. Heather is always trying to give the best customer service and what’s best for the client.

  • BD

    “5Boroughs has been the broker for my business and personal insurance for many years now. They are extremely knowledgeable when it comes to my complicated business policies. Certificates are issued within 24 hours, immediately if I need. I never have to worry because they always have my back. Each renewal they shop the policy to make sure I’m still getting the best coverage for the price. This is a company anyone will be extremely happy doing business with. I know I am.

  • SB

    “Thomas and Heather are the best
    They are always looking out for my interests and getting me the best rates for my needs
    I wouldn’t go anywhere else”

  • AG

    “I have been doing business with 5 boroughs for the past 8 years. I couldn’t be any happier. The service is amazing. They cater to your needs and shop for the most competitive prices for you. Heather is very knowledgeable. She advises me and makes sure I have the proper coverage and peace of mind. This is the best insurance agency in the business